Refund Policy

When refunds apply

You may request a refund if your order was not started within the stated delivery window, was not delivered at all, or was significantly incomplete due to a fault on our side.

When refunds do not apply

Refunds are not available for orders cancelled by the customer after delivery has started, for incorrect links or private accounts provided by the customer, or for platform actions outside our control.

How to request a refund

Contact support via WhatsApp, live chat, or email at [email protected] with your order ID and account email. We review requests within 24–48 hours.

Payment method refunds

Approved refunds are returned to your original payment method where possible. Crypto payments may be refunded in crypto or account credit by agreement. Card refunds typically appear within 5–10 business days depending on your bank.

Partial delivery and partial refunds

If only part of an order was delivered due to our error, we may offer a partial refund or completion of the remaining quantity. Partial refunds are calculated from the undelivered portion, not the full order total.

Chargebacks and payment disputes

Opening a chargeback with your bank before contacting support may delay resolution and lead to account suspension. Always email [email protected] with your order ID first so we can investigate delivery logs.

Refund processing time

Approved refunds are initiated within 1–3 business days after approval. Crypto refunds depend on network confirmation times. You receive email confirmation when a refund is processed.

Contact for refund requests

Email [email protected], WhatsApp (+44 7544 368710), or Telegram (@cheapbuyfollowers) with your order ID, account email, payment method, and a short description of the issue. Incomplete requests may take longer to review.

Refund FAQs

How do I open a refund request on CheapBuyFollowers?

Send your order ID and email to [email protected] or message WhatsApp/Telegram. We match delivery logs within 24 hours and offer refill, credit or refund depending on what actually delivered.

If my points order failed, do I get points back?

Yes. Failed free trials paid with points return points to your balance automatically so you can retry another service immediately. Points never become cash, but they let you experiment again.

How quickly do card or crypto refunds settle?

Card refunds are initiated in 1–3 business days and visible in 5–10 depending on the bank. Crypto follows network confirmations; Binance Pay credits are fastest among crypto options on Instazzy.

I typed the wrong link. Can you fix it?

If the queue has not started we can swap the target for free. If delivery already ran against the wrong URL, we cannot refund because fulfillment followed your instruction.

What counts as partial delivery?

When fewer units than ordered arrive due to our queue error, we calculate the shortfall pro rata and let you choose between completing the remainder or a proportional refund.

Do you cover natural drops after delivery?

If a service includes a guarantee window and your count slips inside it, we refill for free. Outside the window or after handle changes, refill is not covered but we review generously.

Should I file a chargeback before contacting you?

Please talk to us first. Chargebacks opened without a support thread pause the account during bank review and usually take longer than our direct resolution.

What should I attach to speed up review?

Order ID, email used, payment method (Card, Cryptocurrency or Binance), link you ordered for, and a recent screenshot of your current count. Complete info often gets a same-day answer.

Can I convert points to money?

No. Points are a trial utility for the catalog and cannot be cashed out. Paid-order credits can sometimes be used toward future discounts if support authorizes them.

How are large order refunds calculated?

Large orders drip-feed, so we prorate from the logs: units confirmed delivered versus ordered. The undelivered share is refunded or rescheduled at your choice.